kumahatoto Privacy Policy: How We Handle Your Account Data
This page explains how kumahatoto collects, uses, and protects the information tied to your account — from login details and transaction records to device preferences across sessions. Your data stays within the scope of what keeps your account running, and you can review or question it at any time through the contact paths below.
Account Data Protection
OVO, ShopeePay, QRIS Transaction Records
Cookie and Device Preferences
Your Right to Review and Correct
KEBIJAKAN KAMI
How kumahatoto Manages Your Personal Data
When you open an account with kumahatoto, we collect the information needed to run that account: your login credentials, contact details, and the payment records generated when you use OVO, ShopeePay, or QRIS. We use this data to process your transactions, maintain account continuity across devices, and respond to support requests you raise with us. We do not sell your personal information to third parties. Data shared with payment processors — including OVO, ShopeePay, and QRIS — is limited to what those services need to complete a transaction. Each of those processors operates under its own data terms, and we encourage you to review them separately. We keep your account data for as long as your account remains active and for a reasonable period after closure, in line with our record-keeping obligations. Where local law in Indonesia governs how long we may retain specific data types, we follow those requirements. Access to this data is restricted to authorised internal roles only. If you have questions about what data we hold on your account or how it is used, the support paths at the bottom of this page are the right place to start.
OVO Payment Records
ShopeePay Transaction History
QRIS Deposit Confirmation
Account Login Data
Device Session Preferences
CAKUPAN KEBIJAKAN
What This Privacy Policy Covers and What It Does Not
This policy applies to information collected directly through the kumahatoto platform — account registration, login activity, payment processing via OVO, ShopeePay, and QRIS, and support interactions. It does not extend to third-party services you may reach through links on our site, nor to the internal data practices of payment processors you connect to your account.
Account Access
Covers data tied to your login, session activity, and account settings — including the device preferences kumahatoto stores to keep your experience consistent when you switch between mobile and desktop.
Payment Transactions
Covers records of deposits and withdrawals processed through OVO, ShopeePay, and QRIS. These records are visible in your account dashboard after login. Note that each payment provider also holds its own transaction data under its own policy.
Site Content and Game Activity
Covers session data linked to your account while you browse game categories or open titles from our catalog. This data is used to restore your position when you return to the lobby, not for profiling or advertising outside the platform.
Third-Party Services
Does not cover external sites, social login providers, or payment apps you use independently. Once you leave the kumahatoto platform, this policy no longer applies. We recommend reviewing the privacy terms of any external service you connect to your account.
HAK PENGGUNA
Your Practical Rights Under This Policy
You have the right to know what personal data kumahatoto holds on your account and to request a correction if something is inaccurate. For most account details — contact information, preferred payment methods, communication preferences — you can review and update them directly from your account settings after login. For data that cannot be changed through the account interface, or if you want to understand specifically what records we hold, you can raise a request through our support channel. We will confirm receipt and aim to respond within a reasonable timeframe. If you believe your data has been handled in a way that does not match this policy, you can submit a formal query to our privacy contact. Availability of specific data rights may depend on local law and the eligible region you access the platform from.
Review Your Records
Log in to your account and open the account settings page. Your contact details, session history, and linked payment methods — OVO, ShopeePay, QRIS — are shown there. Transaction records are listed under the payment history section.
Correct Account Details
Most account fields can be updated directly in settings. For fields that are locked after verification, contact our support team through the live chat or email path shown in the support section below and describe what needs changing.
Raise a Privacy Question
If you want to know what specific data we hold, or if you believe a record is incorrect and cannot fix it through settings, submit a request via email to our privacy contact address. Include your account identifier so we can locate your records.
Request Account Closure
If you choose to close your account, contact support. We will confirm the closure steps, explain what data is retained after closure in line with our obligations, and confirm when deletion is complete where local law permits it.
KONTAK PRIVASI
How to Reach Us About This Policy
If you have a question about how we handle your data, or if you want to exercise any of the rights described above, the paths below are open. For urgent account issues, live chat is the fastest route. For formal privacy requests, email gives you a written record of your query and our response.
Live Chat Support
Open the chat widget from any page while logged in to your account. Describe your privacy question and our team will connect you to the right person. Available during our listed support hours shown in your account help section.
Email Privacy Contact
Send your request to our support email address listed in the account help section. Include your account username and a clear description of the data question or correction you need. We will confirm receipt and follow up in writing.
Account Help Section
Your account dashboard includes a help and contact page with current support hours and direct links. This is the most up-to-date reference for support availability, as hours may vary.
KEAMANAN DATA
How We Protect and Retain Your Data
kumahatoto applies standard technical measures to protect account data in storage and in transit. Sessions are handled over encrypted connections, and access to account records is restricted to authorised roles within our platform operations. We do not grant general access to your personal data across unrelated parts of the business.
Data Retention
We keep your account data while your account is active and for a defined period after closure, in line with our record-keeping obligations and applicable local law in Indonesia. You can ask our support team what specific retention applies to your account type.
Cookies and Device Preferences
We use cookies and similar technologies to remember your session state, keep you logged in, and restore your lobby position when you return. You can manage cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly.
Payment Data Handling
Transaction records for OVO, ShopeePay, and QRIS deposits and withdrawals are stored within your account history. We share only the minimum information needed with each payment processor to complete a transaction. We do not store full payment credentials on our platform.
Policy Updates and Notification
When this policy changes in a material way, we will note the update date at the top of this page. For significant changes, we may also send a notification to the contact address on your account. The current version of this policy is always available at kumahatoto/privacy-policy/.
PERTANYAAN UMUM
Privacy Policy Questions and Answers
Common questions about how kumahatoto handles account data, your rights, and how to get in touch.
What personal data does kumahatoto collect when I open an account?
We collect the details you provide during registration — name, contact information, and login credentials — plus the activity data your account generates: login history, session device data, and transaction records from OVO, ShopeePay, or QRIS payments. We do not collect data beyond what your account activity produces.
Can I see the transaction records kumahatoto holds for my account?
Yes. Log in and open the payment history section of your account. All deposit and withdrawal records processed through OVO, ShopeePay, and QRIS are listed there with dates and amounts. If a record looks incorrect, contact support from the same page.
Does kumahatoto share my data with other companies?
We share data only where necessary to operate your account — primarily with the payment processors you use, limited to what each transaction requires. We do not sell personal data. Third-party processors operate under their own privacy terms, which we recommend reviewing separately.
How do I request a correction to my account data?
Most details can be updated directly in account settings after login. For locked fields, or if you need a correction that settings cannot handle, contact our support team by live chat or email with your account username and a description of the change needed.
How long does kumahatoto keep my data after I close my account?
We retain account data for a defined period after closure to meet our record-keeping obligations and any requirements under applicable local law in Indonesia. The exact period depends on data type and your account history. Support can confirm what applies to your specific account on request.
What should I do if I think my privacy rights have not been respected?
Submit a written query to our privacy contact email listed in the account help section. Include your account identifier and describe the issue clearly. We will acknowledge receipt and respond. Access to specific remedies may depend on local law and the eligible region you access the platform from.
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